ADDRESSING COMPLAINTS

All complaints should be channeled through the appropriate supervisory chain of responsibility before being brought to the Board. Employees of Knox County Schools should refer to Board Policy G-130 for information regarding complaints and/or grievances. Other individuals or groups should follow the processes as outlined in Board Policy B-171 and as summarized below:

Families, community members, students, and Knox County Schools staff may contact the KCS Office of the Ombudsman at any time to seek assistance in navigating or facilitating a complaint or concern.

Complaints regarding an instructional program must first be addressed to:
(1) the appropriate teacher(s);
(2) the principal or the assistant principal;
(3) the appropriate supervisor or director;
(4) the appropriate Assistant Superintendent; and
(5) the Director of Schools.

Complaints regarding transportation, food service, pupil personnel, and operational procedures must be first addressed to:
(1) the principal or the assistant principal;
(2) the appropriate supervisor or director;
(3) the appropriate Assistant Superintendent; and
(4) the Director of Schools.

For complaints regarding an instructional program, contact information for individual school principals may be found on the Knox County Schools website at https://www.knoxschools.org and clicking on the “Select a School” option.

The Directors and Supervisors of each Region may be contacted by calling:
• Region 1 - 865-594-1710
• Region 2 - 865-594-1710
• Region 3 - 865-594-1755
• Region 4 - 865-594-1755
• Region 5 - 865-594-1535

For complaints regarding transportation, food service, pupil personnel, and operational procedures, the appropriate contact information is as follows:

• The Transportation Customer Service Manager or Director of Enrollment and Transportation may be contacted at 865-594-1550.
• School Nutrition Field Coordinators or the Executive Director of School Nutrition may be contacted at 865-594-3640.
• Student Support Services may be contacted at 865-594-1535.
• Human Resources may be contacted at 865-594-1929.
• The Operations Department may be contacted at 865-594-1558.

The District Ombudsman may be contacted at 865-594-1192 or by e-mail at ombudsman@knoxschools.org. The Director of Schools office may be contacted at 865-594-1620 or by e-mail at superintendent@knoxschools.org. 

GENERAL INFORMATION AND/OR QUESTIONS

For questions or requests for more detailed information, please contact the Knox County Schools main operator at 865-594-1800.