3/27/2026 1:15 PM District Wide Network Issues.
The district is experiencing widespread network issues. We are currently investigating. Please return to this page for further communication and updates.
- 2:12 PM Our provider is investigating to isolate and restore connectivity. Early indications show this is impacting several of their other customers as well.
- 2:40 PM Our carrier has advised that a 100G circuit is currently down, which is causing this outage impacting East Tennessee. Technicians and engineers are actively engaged and working toward a resolution.
- 4:00 PM Monitoring of the outage is ongoing. Any updates or final resolution will be posted as we recieve them.
- 8:20 PM Our carrier has advised that they are still actively working on the fiber cut. However, we are seeing most locations are back online. Monitoring and updates will continue until full restoration is completed.
- 3/28/26 8:00 AM All KCS sites are back online. Some systems will need to be rebooted on Monday morning to restore connectivity. Monitoring is ongoing as we await a final restoration report from our carrier.
- 3/30/26 8:00 AM Connectivity fully restored. Initial reports indicate this outage was caused by a cable cut by a tree trimming crew upstream of the KCS network. Monitoring is ongoing.
3/26/2026 9:12 AM Christenberry ES is experiencing a network outage.
Christenberry ES is experiencing a network outage due to power. We are currently investigating. Please return to this page for further communication and updates.
- 11:20 AM Stable connectivity has been restored. Monitoring is ongoing.
3/25/2026 7:00 AM Northwest MS is experiencing a network outage.
Northwest MS is experiencing a network outage. We are currently investigating. Please return to this page for further communication and updates.
- 8:20 AM Connectivity restored. Monitoring is ongoing.
Services
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Scheduled Maintenance
5/26/26 - 5/29/26 Planned Network Disruptions
Durring this maintenance window, KCS will be moving all facilites to a new internet service provider.
What systems will be impacted? When a building's network transitions providers, devices connected to KCS Wi-Fi or ethernet will lose internet access. This will also temporarily impact network-dependent systems, including desk phones and network-connected building controls. Security & access control systems will continue to function at each facility but may not be remotely accessible.
Is there a schedule for ‘my’ facility? As we get closer to the transition week, we will provide a more detailed timeline of when we expect specific locations to be impacted so your teams can plan their work accordingly. Bookmark & return to this page for those updates.