The Clock is Ticking: Upgrade to Windows 11
Windows 10 support ends soon. Here’s how to secure your access to the KCS network.
MANDATORY UPGRADE DEADLINE
After this date, devices still running Windows 10 will be unable to connect to the KCS network. Proactive upgrades are essential to prevent any disruption to your work.
Step 1: Are You Ready?
First, Verify Your Operating System
Windows 10: Start Menu on Left
Windows 11: Start Menu in Center
Next, Secure Your Data
While the upgrade process is reliable, you are responsible for backing up all important files before you begin.
Use Google Drive or OneDrive to create a safe copy of your work.
Step 2: The Upgrade Process Flow
1. Open Software Center
Search for it in your taskbar.
2. Find the Upgrade
Go to 'Operating Systems' tab.
3. Select "Win 11 Base Upgrade"
Click the upgrade package.
4. Click Install
Confirm the installation prompt.
Step 3: Critical Pre-Install Checklist
Allow Time
The process can take up to 2 hours. Start it when you won't need to move your computer.
Plug In Power
Laptops must be connected to a power source to prevent shutdown during the upgrade.
Use KCS Network
You must be on a KCS network. A wired connection is highly recommended for speed.
Do Not Interrupt
Do not close the lid, restart, or shut down your device until the process is fully complete.
Step 4: Installation Windows
After clicking install, you will see a series of windows. It's okay to work during the initial phase, but save files as your PC will restart automatically. Below are examples of what you'll see during a successful or failed installation.
A) Confirmation Prompt
Upgrading the operating system will take time and your computer might restart several times.
This in-place upgrade installs the new operating system and automatically migrates your apps, data, and settings.
Click Install Operating System to begin. Otherwise, click Cancel.
B) Installation In Progress
Knox County Schools
Running: Windows 11 Upgrade Available
Running action: Upgrade Operating System
Windows upgrade progress: 80%
C) Installation Error
Task Sequence Error
XKnox County Schools
Running: Windows 11 Upgrade Available
Task sequence 'Windows 11 Upgrade Available' has failed with the error code 0x80004005... For more information, contact your system administrator...
This window will automatically close in 00:13:47.
Troubleshooting & Support
Upgrade Not Visible?
First, try a simple reboot to refresh Software Center. If it's still missing, your device may be too old for Windows 11.
Installation Failed?
If you receive any error message, the upgrade was unsuccessful. This is logged automatically for review.
Need Help or More Info?
For specific issues, request assistance. For a complete guide, see the detailed instructions.