Wireless Network Access (Wi-Fi)

Written By Arthur O BRIEN

Updated on March 27th, 2025, by Steve Glenn

In This Article:

Overview

KCS IT maintains several Wireless (Wi-Fi) networks for the use of students, staff and campus guests.   These Wi-Fi options provide access tailored to the device or user.

 

The 'KnoxSchools Wi-Fi' network will shutdown June 2nd, 2025.  Make plans to switch to one of the options below.

 

KCS Secure - KCS Owned & Managed Devices

The KCS Secure network is intended for the use of KCS Owned & Managed Devices.  When in range, KCS Chromebooks, Apple, & Windows devices will automatically connect to this network.  

In rare circumstances & during setup, users may need to manually connect a device to KCS secure.  Use the guides below to manually configure KCS Secure on a school device.

Windows

  1. Select the Wi-Fi icon near the clock.

  1. Select KCS Secure & enter your KCS ID & Password.

  1. After entering in your username and password and clicking OK, you may be prompted to accept a certificate. Click Connect to proceed.
 
 

Mac

  1. Select the Wi-Fi icon near the clock.

  1. Select KCS Secure & enter your KCS ID & Password.

  1. After entering in your username and password and clicking OK, you may be prompted to accept a certificate. Click Continue to proceed & enter your computer login if prompted.

 
 

Chromebook

  1. Select  KCS Secure in the list of available WiFi networks near the clock.
  2. Make the selections below to configure your connection.  
    • EAP Method = PEAP
    • Phase 2 Authentication = MSCHAPV2
    • CA Certificate = Do not validate / check
    • Identity = KCS ID #
    • Password = KCS Password
  1. Connect
 
 

iOS

  1. Select KCS Secure in the list of available WiFi networks.
  2. Enter your KCS ID # and Password.

  1. After entering in your username and password and clicking OK, you may be prompted to trust a certificate. Click Trust to proceed.

 

 
 

Android

  1. Select  KCS Secure in the list of available WiFi networks.
  2. Make the selections below to configure your connection.  This may look slightly different depending on what version of Android you are using.
    • EAP Method = PEAP
    • Phase 2 Authentication = MSCHAPV2
    • CA Certificate = Do not validate / check
    • Identity = KCS ID #
    • Password = KCS Password
  1. Connect
 
 
 
 

KCS Guest - Student / Staff Personally Owned Devices & External Guests

The KCS Guest network is intended for the use of Guests and the personally owned devices of Students & Staff.

  1. Select KCS Guest from your device's Wi-Fi menu.
  2. In the pop-up window that appears:
    • Staff & Students
      • Enter your KCS ID & Password then login.
    • External Guests
      • Choose the “Click Here” link to create an account.
      • Once registered, note your provided Guest Username & Password.
      • Login with your Guest Username & Password.

NOTE:  Staff & Student connections to KCS Guest expire weekly.  External guest connections expire daily.

 
 

KCS MPSK - Registered Devices unable to access KCS Secure or Guest

The KCS MPSK network is intended for the registered devices that can't utilize the other Wi-Fi options.  Some legacy and specialized devices are incompatible with modern username / password Wi-Fi authentication.    If your school device will only connect with a password, use the form below to request a unique password (PSK) for that device.  Examples include: Calculators, Robotics Controllers, etc.

MPSK Registration Form

Once submitted, our network team will review and if approved, share a Wi-Fi password for that device's connection.

 
 

Support / FAQ's

Why can't I connect to Wi-Fi after changing my KCS password?

Your device(s) save the last password used to connect.  If you have changed passwords, look under your device's Wi-Fi settings.  Then delete / forget those networks & rejoin with your new password.

 
 

Why does KCS Guest keep asking me to connect?

Personal and Guest devices change frequently.   To keep the number of unique devices we serve manageable, Staff & Students will be prompted to reconnect weekly.   External Guests will be prompted daily.

 
 

How can technical support staff powerwash, image, or enroll devices efficiently?

  • A wired connection is always faster than Wi-Fi.  Utilize a USB to Ethernet dongle to connect.  Dongles are available in TRS.
  • Connect to KCS Secure with your credentials.  However, once complete, remember to ‘forget’ the network.
    • On Chromebook toggling these options off during enrollment will prevent your credentials from being saved.
  • If working on a large number of devices (deployments / summer cleaning), contact networkteam@knoxschools.org.  With planning, we may be able to turn on a location targeted temporary Wi-Fi network for you.
 
 

Who can I contact for help?

If you need extra assistance, contact KCS-IT via an IIQ help ticket.

 
 

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