5/7/2026 4:00 PM Canvas Incident
KCS is aware of a recent cybersecurity incident involving the vendor who manages the Canvas platform. Access to that platform is currently disabled. Our Technology Department is actively working with Instructure, the Canvas platform vendor. Please return to this page for further communication and updates.
5/7/2026 8:15 AM New Hopewell ES is experiencing a network outage.
New Hopewell ES is experiencing a network outage due to an electrical issue. Electricians are onsite evaluating the situation. Please return to this page for further communication and updates.
- 10:15 AM Connectivity restored. Monitoring is ongoing.
4/29/26 8:00 AM Sporadic Desk Phone Issues
Some staff are experiencing slowness while dialing or 'starting application' errors on their desk phones. We are currently investigating with our voice vendor. Please return to this page for further communication and updates.
- 9:40 AM Our vendor has identified this issue as a failed firmware change only impacting Polycom phones. To restore a phone stuck on the “Starting Application” screen, press the ‘cancel’ button. That button will restart the firmware change, reboot the phone, and restore connectivity.
Services
Status pages of common external vendors
Scheduled Maintenance
5/26/26 - 5/29/26 Planned Network Disruptions
Durring this maintenance window, KCS will be moving all facilites to a new internet service provider.
What systems will be impacted? When a building's network transitions providers, devices connected to KCS Wi-Fi or ethernet will lose internet access. This will temporarily impact network-dependent systems, including desk phones and network-connected building controls. Security & access control systems will continue to function at each facility but may not be remotely accessible.
Transition Schedule
Our transition schedule will follow the site order listed below. Dates are estimated based on our experience of each site taking between 10 - 20 minutes to complete. Your school may be sooner than listed based on the progress of those listed ahead of you. Revisit this page often for updates. Completion progress will be updated periodically and at the end of each day.
| Site | Activation Date | Completed |
|---|---|---|
| Belle Morris Elementary School | 5/5/26 | ✅ |
| Beaumont Magnet Academy | 5/5/26 | ✅ |
| Central HS Baseball / Softball facility | 5/5/26 | ✅ |
| Christenberry Elementary School | 5/5/26 | ✅ |
| Dr. Paul L Kelley Volunteer Academy | 5/5/26 | ✅ |
| Farragut Intermediate School | 5/5/26 | ✅ |
| Hardin Valley Middle School | 5/5/26 | ✅ |
| Kcs Eastport Building | 5/5/26 | ✅ |
| Kcs Knox Central Building | 5/5/26 | ✅ |
| Kcs Maintenance Operations Main | 5/5/26 | ✅ |
| Kcs Maintenance Operations Rule | 5/5/26 | ✅ |
| Mill Creek Elementary | 5/5/26 | ✅ |
| A L Lotts Elementary School | 5/26/26 | |
| Adrian Burnett Elementary School | 5/26/26 | |
| Amherst Elementary School | 5/26/26 | |
| Austin East Magnet High School | 5/26/26 | |
| Ball Camp Elementary School | 5/26/26 | |
| Bearden Elementary School | 5/26/26 | |
| Bearden High School | 5/26/26 | |
| Bearden Middle School | 5/26/26 | |
| Blue Grass Elementary School | 5/26/26 | |
| Bonny Kate Elementary School | 5/26/26 | |
| Brickey-Mccloud Elementary School | 5/26/26 | |
| Career Magnet Academy | 5/26/26 | |
| Carter Elementary School | 5/26/26 | |
| Carter High School | 5/26/26 | |
| Carter Middle School | 5/26/26 | |
| Cedar Bluff Elementary School | 5/26/26 | |
| Cedar Bluff Middle School | 5/26/26 | |
| Cedar Bluff Preschool | 5/26/26 | |
| Central High School | 5/26/26 | |
| Chilhowee Intermediate School | 5/26/26 | |
| Copper Ridge Elementary School | 5/26/26 | |
| Corryton Elementary School | 5/26/26 | |
| Dogwood Elementary School | 5/27/26 | |
| East Knox County Elementary School | 5/27/26 | |
| Emerald Academy | 5/27/26 | |
| Fair Garden Family/Community Center | 5/27/26 | |
| Farragut High School | 5/27/26 | |
| Farragut Middle School | 5/27/26 | |
| Farragut Primary School | 5/27/26 | |
| Fountain City Elementary School | 5/27/26 | |
| Ft Sanders Ed Developmental Center | 5/27/26 | |
| Fulton High School | 5/27/26 | |
| Gap Creek Elementary School | 5/27/26 | |
| Gibbs Elementary School | 5/27/26 | |
| Gibbs High School | 5/27/26 | |
| Gibbs Middle School | 5/27/26 | |
| Green Magnet Academy | 5/27/26 | |
| Gresham Middle School | 5/27/26 | |
| Halls Elementary School | 5/27/26 | |
| Halls High School | 5/27/26 | |
| Halls Middle School | 5/27/26 | |
| Hardin Valley Academy | 5/27/26 | |
| Hardin Valley Elementary School | 5/27/26 | |
| Holston Middle School | 5/27/26 | |
| Inskip Elementary School | 5/28/26 | |
| Karns Elementary School | 5/28/26 | |
| Karns High School | 5/28/26 | |
| Karns Middle School | 5/28/26 | |
| Karns Preschool | 5/28/26 | |
| KCS New Maintenance Operations Grounds | 5/28/26 | Not Ready |
| Knoxville Adaptive Education Center | 5/28/26 | |
| L&N Stem Academy | 5/28/26 | |
| Lonsdale Elementary School | 5/28/26 | |
| Maynard Elementary School | 5/28/26 | |
| Mooreland Heights Elementary School | 5/28/26 | |
| Mount Olive Elementary School | 5/28/26 | |
| New Hopewell Elementary School | 5/28/26 | |
| Northshore Elementary School | 5/28/26 | |
| Norwood Elementary School | 5/28/26 | |
| Pleasant Ridge Elementary School | 5/28/26 | |
| Pond Gap Elementary School | 5/28/26 | |
| Powell Elementary School | 5/28/26 | |
| Powell High School | 5/28/26 | |
| Powell Middle School | 5/28/26 | |
| Richard Yoakley School | 5/28/26 | |
| Ridgedale School | 5/28/26 | |
| Ritta Elementary School | 5/29/26 | |
| Rocky Hill Elementary School | 5/29/26 | |
| Sarah Moore Greene Magnet Academy | 5/29/26 | |
| Sequoyah Elementary School | 5/29/26 | |
| Shannondale Elementary School | 5/29/26 | |
| South Doyle High School | 5/29/26 | |
| South Doyle Middle School | 5/29/26 | |
| South Knoxville Elementary School | 5/29/26 | |
| Spring Hill Elementary School | 5/29/26 | |
| Sterchi Elementary School | 5/29/26 | |
| Sunnyview Primary School | 5/29/26 | |
| Vine Middle Magnet School | 5/29/26 | |
| West Haven Elementary School | 5/29/26 | |
| West Hills Elementary School | 5/29/26 | |
| West Valley Middle School | 5/29/26 | |
| West View Elementary School | 5/29/26 | |
| Whittle Springs Middle School | 5/29/26 | |
| West High School | 5/29/26 | |
| Kcs Sarah Simpson Pdtc | 5/29/26 | |
| Kcs Central Offices Ut Tower | 5/29/26 | |
| Kcs Datacenter | 5/29/26 | |
| Northwest Middle School | 5/29/26 |
Revisit this page often for updates. Completion progress will be updated on the schedule above periodically and at the end of each day.
Post transition:
- Test your systems: Please check your Wi-Fi, phones, and any other network-dependent systems.
- Reporting: Do not report issues via email or phone. Submit an IIQ Ticket for any post-transition issues to ensure they are documented & routed quickly to the appropriate team.
Thank you for your patience during this infrastructure upgrade!