9/25/2026 10:00 AM Polycom Desk Phone Issues
KCS IT and our telecom vendor are aware of issues impacting some Polycom-branded phones across multiple vendor clients. Impacted phones are rebooting randomly and losing their connection or displaying unexpected contacts. Please return to this page for further communication and updates.
- 1:06 PM: The issue is impacting all Polycom services, their vendors, and clients. Most main department and school lines are served by a different manufacturer's phone. Schools remain reachable and are operating normally. However, approximately 20% of downstream extensions may be impacted.
- 3:30 PM: Troubleshooting is ongoing. A process to restore impacted phones will be shared with impacted users once available and tested.
9/2/2026 9:00 AM Knoxschools.org URL issues
There are intermittent issues with knoxschools.org URLs that will prevent websites from loading on the first attempt. This includes the main site, school sites, and other sub-URLs that use knoxschools.org . We are currently investigating. Please return to this page for further communication and updates.
9:30 AM Our hosting vendor has confirmed these issues and is implementing a solution. This solution will take some time to propagate across the internet.
Services
Status pages of common external vendors
Scheduled Maintenance
9/16/2026 12:00 PM - 4:00 PM Scheduled Apple Management Tools
Jamf Pro will be taken offline for an upgrade in this time window. This upgrade adds support for new versions of Apple OS and models. The maintenance may finish earlier, but plan for apple management tools to be unavailable during the second half of the day. While offline, the following services will be unavailable:
- Self Service
- DFU restore enrollments
- Jamf Pro website/interface
- Device check-ins, policies, etc