Incidents
04/11/2025 1:30PM Cedar Bluff ES is Offline
Cedar Bluff ES is experiencing a network outage. We are currently investigating. Please return to this page for further communication and updates.
- 2:20PM Electricity & Connectivity have been restored. Monitoring is ongoing.
04/09/2025 1:00 PM Navigate360 Behavioral Assessment Connectivity
Some users may experience “Bad Request” website error page upon login.
- Some users report that clearing cache, updating browser, and restarting resolve the issue (maybe temporarily).
- Some user report that the following steps temporarily resolve the issue:
- After logging in and getting the “Bad Request” screen
- Click on Chrome (top left menu) > Quit Google Chrome
- Open Chrome
- Then type “bcm.navigate360.com/cases” in the Address Bar
- You should be at Navigate360 Cases screen.
- After logging in and getting the “Bad Request” screen
- 4/2/25 Support Ticket added with vendor and quickly escalated to Tier 3.
- Paper copies of the assessment can be obtained from School Culture or IT Help Desk.
03/26/2025 7:00 AM Farragut Intermediate is Offline
Farragut Intermediate is experiencing a network outage. We are currently investigating. Please return to this page for further communication and updates.
- 8:25 AM Maintenance has identified an electrical issue on site.
- 8:40 AM Maintenance has put a temporary solution in place to restore connectivity. They will return after hours to implement a permanent solution. (a brief outage is expected during that transfer)
03/24/2025 7:00 AM Fairgarden Preschool is Offline
Fairgarden PS is experiencing a network outage. We are currently investigating. Please return to this page for further communication and updates.
- 8:10 AM KCS Maintenance has verified power & operation of our gear. Our vendor is dispatching Comcast to troubleshoot.
- 11:30 AM Our vendor and Comcast are engaged in troubleshooting. No ETA for resolution has been provided.
- 3:30 PM Connectivity restored by Comcast. Monitoring is ongoing.
2/28/2025 10:00 AM Hapara Service Interruption
Users may exprience an issue with hapara.com, resulting in a white screen. Please use the following URL to get to your teacher dashboard until services are restored.
- Teacher Dashboard: https://app.hapara.com
- https://support.hapara.com/hc/en-us/articles/34630935344781-H%C4%81para-Service-Disruption-Investigating-February-28-2025
Services
Status pages from common vendors - click link below for additional information